Focused – Secure – Transparent
ZCRMConversational CRM for businesses selling on Zalo
ZCRM is conversational sales management software operated by Thien Phuc Trading – Services – Solutions Co., Ltd. for Vietnamese businesses that look after customers on Zalo and other messaging channels.
We bring conversations from personal Zalo, Zalo OA, Facebook, Instagram, WhatsApp and webchat into one inbox, tie them to customer profiles, and help data stay with the business when staff change. The same ecosystem also includes ZWORK for project and task management and VONIA for voice conversion.
Since the first release
How ZCRM has grown
ZCRM started as an MVP, v1.0, at the end of March 2026 with one focused goal: manage multiple personal Zalo accounts on one screen. Since then, each release has added another part of the work sales teams need every day. The milestones below come from the product’s release notes (changelog).
- 03/2026ZCRM v1.0 (MVP)
Multiple Zalo accounts on one screen, real-time chat, Owner/Admin/Member permissions.
- 03–04/2026v2.0 – v2.1
AI assistant for suggestions and summaries, conversation filters, Google Sheets and Zapier connections.
- 04/2026v3.0 – v3.1
Attachments, duplicate-customer merging, CRM tags, two-way Zalo label sync.
- 05/2026v3.2 – v3.3
Automated care sequences, lead scoring, lead capture from Facebook Lead Ads.
- 06/2026v3.4
Follow-up flows, a lead pool that assigns leads to sales in turn; work on the ZCRM App begins.
- TodayThree products in operation
ZCRM Web and App (iOS, Android), ZWORK project management, VONIA voice.
What we aim for
Vision – mission & core values
Every product decision at ZCRM comes back to two questions: does the sales team care for customers better, and is the business’s data kept safer?
Our long-term direction
Vision
To become the dependable everyday tool for Vietnamese sales teams caring for customers on Zalo and other messaging channels, where every conversation is saved, has an owner and a clear next step.
We want a well-run way of working (centralized customer data, clear processes, numbers to base decisions on) to be within reach even for sales teams of just a few people.
What we do every day
Mission
Bring conversations from personal Zalo, Zalo OA, Facebook, Instagram, WhatsApp and webchat into one inbox, tied to customer profiles, so the sales team never misses a message and doesn’t have to switch between several phones.
Help businesses keep customer data within the company: permissions by role, department and individual Zalo account; masked customer phone numbers; an audit log of actions. Businesses that need to host their own data can choose an On Premise deployment on their own infrastructure.
Automate repetitive work (lead distribution, appointment reminders, multi-step care sequences, bulk messaging) at a limited sending pace to reduce the risk of Zalo accounts being banned.
How we build the product
Core values
No message goes astray
Conversations from Zalo accounts and messaging channels share one inbox, each with an owner and a complete care history.
Data belongs to the business
Permissions by role, department and account; masked customer phone numbers; an audit log that records who did what.
Respect the platform’s limits
Daily message limits, randomized friend-request pacing and a dedicated proxy per account to reduce the risk of bans.
Only talk about what works
We only present features that are actually running in the product, and never promise what isn’t finished.
Operating company
Company information
- Tax code
- 0318783017
- Address
- 48/56D Ho Bieu Chanh Street, Phu Nhuan Ward, Ho Chi Minh City, Vietnam
- Hotline
- 0945031039
- [email protected]
- Working hours
- Monday – Saturday, 8:00 AM – 5:30 PM
Book a ZCRM demo
Still have questions? Message us on Zalo and we’ll show you how to connect Zalo accounts, distribute leads and use the ZCRM App the way your sales team already works. No payment details are needed for a consultation.