Pricing
Pricing forZCRM
Two annual plans. Premium covers sales teams on personal Zalo; Enterprise early bird adds multichannel, integrations and AI-powered automation. Prices exclude VAT.
Subscription plans
Premium
5,600,000 VND/year
Excl. VAT · The full sales toolkit on Zalo
Solutions
- Unified Zalo inboxAll personal Zalo accounts in one inbox. Excludes Zalo OA, Messenger, Instagram, WhatsApp and web chat.
- Multi-account Zalo & anti-ban
- ZCRM Mobile App
- Automatic lead distribution (Lead Pool)
- Lead scoring & customer care
- Marketing automation
- AI assistant & chatbot
- Ad lead capture
- Sales operations reporting
- Customer data security
- API & webhook integration
Scale & support
- Unlimited Zalo accounts
- Up to 200 staff
- Training and system handover
- Setup support: infrastructure and chat channel connection
- Warranty and technical support for the whole subscription
Enterprise early bird
Early bird7,495,000 VND/year
Excl. VAT · Order by 31/12/2026. Lifetime renewal at this price, not raised to 14,990,000 VND when the Enterprise plan launches.
Platform
- Everything in Premium
- Unlimited Zalo and linked social accountsAdds Zalo OA, Messenger, Instagram, WhatsApp and website web chat to the same inbox.
- Sales-ready business websiteBuilt-in AI that designs landing pages and websites automatically.
Integrations
- Zalo OA integrationOfficial Account messages in the same inbox as personal accounts.
- ZNS and ZBS integrationSend Zalo template messages to customers by phone number: order confirmations, reminders, after-sales care.
- Call center integrationCustomer calls are attached to their profile and care history in the CRM.
Loyalty & AI-powered automation
Customer care that runs on its own based on buying behavior. Describe what you want and AI builds the care flow.
Example prompt: “Gold-tier customers who haven't returned in 60 days get a Zalo message with a 20% voucher; if unopened after 3 days, send a reminder.”
Build workflows with AI
Type your request in plain language; AI builds the flow for you to review and switch on.
Drag-and-drop workflows
Conditions, branches, delays, Zalo messages, vouchers.
- Workflow management and step-by-step run logs
- Membership tiers and points
- Vouchers: issue, manage, scan at the counter
- 360° customer profile with POS purchase history
- Campaign performance reports: voucher redemption, revenue
Extended Zalo groups
- Join many groups at once with invite links
- Invite to groups from friends, phone numbers or customer lists
- Message campaigns to many groups
- Automatic group engagement that keeps accounts naturally active
- Friend requests and messages to group members within safe limits
- Change group photo
Always improving
- New features as they are released
- Same scale and support as Premium
Prices exclude VAT. The Enterprise early bird plan can be ordered until 31/12/2026.
Full support for the whole subscription
Included with both the Premium and Enterprise early bird plans.
Training & handover
We train your team and hand the system over after deployment.
Deployed in 3–5 business days
Setup support
We connect your infrastructure and chat channels with you at the start.
Remote help via UltraViewer or TeamViewer
Warranty & technical support
Warranty and technical support for the whole subscription period.
Support over chat
Compare plans
Every channel, solution and feature of both plans, one per row.
| Item | Premium | Enterprise early bird |
|---|---|---|
| CostPrices exclude VAT | ||
| Price | 5,600,000 VND/year | 7,495,000 VND/year |
| Subscription term | 12 months | 12 months |
| Payment | 100% at contract signing | 100% at contract signing |
| Order deadline | None | Until 31/12/2026 |
| Chat channels | ||
| Personal Zalo | Yes | Yes |
| Zalo OA | No | Yes |
| Messenger | No | Yes |
| No | Yes | |
| No | Yes | |
| Website web chat | No | Yes |
| Linked accounts | Unlimited Zalo accounts | Unlimited Zalo and social accounts |
| Sales solutions | ||
| Unified inbox | Personal Zalo | Multichannel |
| Multi-account Zalo & anti-ban | Yes | Yes |
| ZCRM Mobile App | Yes | Yes |
| Automatic lead distribution (Lead Pool) | Yes | Yes |
| Lead scoring & customer care | Yes | Yes |
| Marketing automation | Yes | Yes |
| AI assistant & chatbot | Yes | Yes |
| Ad lead capture | Yes | Yes |
| Sales operations reporting | Yes | Yes |
| Customer data security | Yes | Yes |
| API & webhook integration | Yes | Yes |
| Sales-ready business website, AI landing page design | No | Yes |
| Integrations | ||
| ZNS and ZBS integration | No | Yes |
| Call center integration | No | Yes |
| Loyalty & AI-powered automation | ||
| Build workflows with AI prompts | No | Yes |
| Drag-and-drop workflows | No | Yes |
| Workflow management and run logs | No | Yes |
| Membership tiers and points | No | Yes |
| Vouchers: issue, manage, scan at the counter | No | Yes |
| 360° customer profile with POS history | No | Yes |
| Campaign performance reports | No | Yes |
| Extended Zalo groups | ||
| Join many groups at once with invite links | No | Yes |
| Invite from friends, phone numbers, customer lists | No | Yes |
| Message campaigns to many groups | No | Yes |
| Automatic group engagement | No | Yes |
| Friend requests and messages to members within safe limits | No | Yes |
| Change group photo | No | Yes |
| Scale, deployment & support | ||
| Staff | Up to 200 | Up to 200 |
| Deployment time | 3–5 business days | 3–5 business days |
| Training & handover | Yes | Yes |
| Setup support | Yes | Yes |
| Warranty & technical support | Whole subscription | Whole subscription |
| New features | No | Yes |
| InfrastructureWhere the system and data run | ||
| Hosting | Cloud run by ZCRM | Cloud run by ZCRM |
Terms & deployment
Payment & deployment
Both plans are annual subscriptions, paid 100% at contract signing. The system is deployed within 3–5 business days of signing and receiving your channel connection details, with remote support via UltraViewer/TeamViewer or chat.
Pricing FAQ
Not sure which plan fits?
Contact us at 0945031039 or [email protected] for advice based on your sales team's size.