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AI loyalty & automation

Bring customers backwith AI-built care flows

Describe what you want to automate and AI builds the care flow. Membership tiers, points and vouchers run on real buying behavior from your POS.

Book a demoSee the Enterprise early bird plan
  • Included in the Enterprise early bird plan
  • AI-built flows always start as drafts for you to review
AI assistant building a customer care workflow from a prompt

AI loyalty & automation

Explore the features

From a plain-language prompt to a running care flow, with vouchers and revenue reports in one place.

Building a workflow from a prompt

Build workflows from a prompt

Type your request; the assistant builds the steps and asks when something is missing.

Drag-and-drop workflow canvas

Drag-and-drop workflows

Triggers, conditions, branches, delays, Zalo and ZNS messages, vouchers.

List of running workflows

Workflow management

See which workflows are running, paused or being edited in one list.

Membership tier and points settings

Membership tiers & points

Rank customers by 12-month spend and add points on every bill.

Voucher management

Voucher management

Track codes issued, redeemed, redemption rate and discount spent.

360° customer profile

360° customer profile

Visits, POS bills, vouchers, conversations and notes on one page.

Campaign performance report

Campaign performance

Match redeemed vouchers against bills to get revenue per campaign.

Loyalty dashboard

Dashboard

New and returning customers, vouchers and groups that need care now.

AI assistant building a workflow

Build workflows with AI

Say what to automate; AI builds a flow for you to review

Type your request in plain language, for example “Gold-tier customers who haven't returned in 60 days get a Zalo message with a 20% voucher; remind them by ZNS if unused after 3 days”. The assistant only combines blocks the system already has.

When details such as a day threshold, discount or channel are missing, it asks instead of guessing. Every flow starts as a draft you can test before switching on.

  • Proven sample prompts to reuse
  • Quiet hours and per-customer message caps added automatically
  • Keep talking to adjust; the assistant remembers the whole flow
Voucher management

Tiers, points & vouchers

A membership program driven by real bills

Customers are ranked Bronze, Silver, Gold and Platinum by 12-month spend and earn points on every POS bill. Vouchers are issued by campaign or as a workflow step.

Staff scan codes at the counter and every redemption is recorded for reporting.

  • Adjustable tier thresholds
  • Shared or per-customer codes
  • Voucher scanning at the counter
Campaign performance report

Reporting

Know which campaigns bring in revenue

Performance reports match redeemed vouchers against POS bills to show codes issued, redeemed, redemption rate and revenue by campaign and by workflow.

  • Revenue from customers who redeemed
  • Compare by campaign and by workflow
  • Step-by-step run logs for checking

Build flows in words

No tool to learn: type a request and get a care flow.

Offers for the right customers

Tiers, points and vouchers follow real buying behavior.

Measurable revenue

Every campaign shows redemptions and revenue.

Explore other solutions

See an AI-built care flow running on your data

Book a demo and the ZCRM team will build a retention workflow and a voucher program for your business.

Book a demo