Solutions

ZCRM solutionsfor teams selling on Zalo

Each solution brings together a group of features already available in ZCRM.

Unified multi-channel inbox

Zalo, Zalo OA, Messenger, Instagram, WhatsApp and website chat land in one inbox, with the customer profile right beside the chat window.

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Multi-account Zalo & anti-ban

Add accounts by scanning a QR code, run a separate proxy per account, and watch a channel health board to act before contact with customers is lost.

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ZCRM Mobile App

Reply to customers from multiple Zalo accounts, view a 360-degree profile, appointments and daily tasks right on your phone, even on a shaky connection.

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Automatic lead distribution (Lead Pool)

New leads enter a queue and are handed out to sales in turn, with a distribution log and team report for managers to track.

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Lead scoring & customer care

The system scores customer potential based on behavior, tracks a 5-stage pipeline and sends Zalo appointment reminders so no ready-to-close customer is missed.

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Marketing automation

Broadcasts, multi-step sequences, safe-paced friend campaigns and shared content blocks help sales care for customers consistently, without messaging everyone by hand.

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AI assistant & chatbot

AI Assistant suggests replies and summarizes conversations, while a Dify chatbot auto-replies using a knowledge base and FAQ, assigned per group or Zalo account.

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Ad lead capture

Connect Facebook, Zalo Ads and TikTok Lead Ads forms so new leads land straight in the CRM and get assigned to sales right away.

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Sales operations reporting

A 6-tile KPI dashboard together with executive overview, Zalo account operations, sales & team, pipeline and customer engagement reports in one system.

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Customer data security

Three roles (Owner/Admin/Member), department-based RBAC, phone number masking and an audit log control who sees what.

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API & webhook integration

A public REST API secured by X-API-Key, real-time event webhooks and Google Sheets/Zapier integration connect ZCRM to your existing tools.

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See ZCRM run with your own data

Book a demo so the ZCRM team can walk you through connecting Zalo accounts, distributing leads and using the mobile app with your sales team.

Book a demo