ZCRM

Marketing automation

Consistent customer carewithout messaging one by one

Send bulk notifications with a controlled send pace, run multi-step care sequences and add friends at a safe pace, all automated inside ZCRM.

  • Broadcasts and sequences follow safe limits to lower the risk of an account lockout
  • Shared content blocks and templates for the whole team, insert instantly by typing "/"
List of broadcast campaigns

Marketing automation

Explore the features

From bulk sending, running care sequences, to scanning groups for potential customers, every automation lives inside ZCRM.

List of customer care sequences

Care sequences

Set up an automatic message sequence, for example checking in a few days after connecting.

List of sent broadcast campaigns

Broadcast

Send a notification or promotion to many customers at once, within safe limits.

Creating a new broadcast campaign

Create a new campaign

Choose the customer list, content and send pace before launching the campaign.

Configuring an automatic friend-request target

Friend-request targets

Run a friend-request campaign at a randomized pace to reach new customers more safely.

Shared message template library

Message templates

Draft message templates the whole team shares, insertable instantly by typing "/" in the chat.

Sending messages to Zalo group members

Scan & send to groups

Use the member list of a joined Zalo group to send a dedicated campaign.

One care process, many automated steps

From the first bulk message to the performance report, care steps flow into each other automatically.

  • Broadcast
  • Multi-step sequence
  • Safe friend-request targets
  • Manual follow-up
  • Care sessions
  • Content blocks
  • Message templates
  • Zalo group scanning
  • Automation report
List of broadcast campaigns

Broadcast

Send bulk notifications within safe limits

Choose a customer list, write the content and launch a bulk send with a controlled pace to stay within each account's safe limits.

After sending, managers review a campaign summary to see how much was sent and what to adjust for the next round.

  • Send a notification or promotion to many customers at once
  • Control the send pace to stay within safe limits
  • Review an overview of sent campaigns
Multi-step customer care sequence

Sequence

A multi-step care sequence that runs itself

Set up a message sequence following a predefined script, for example checking in 3 days after connecting, reducing reliance on sales remembering to message each person.

The manual follow-up list and care sessions let managers track care progress by campaign batch.

  • Multi-step sequences automatically message on schedule
  • Manual follow-up for customers sales needs to actively re-contact
  • Care sessions track progress by batch
Configuring a friend-request target at a safe pace

Targets & content

Friend requests at a safe pace, shared content for the whole team

A "target" configures a friend-request or care campaign at a randomized pace so it doesn't look abnormal to Zalo.

Content blocks and message templates are reusable across the team, insertable instantly by typing "/" in the chat with no rewriting.

  • Friend-request/care targets at a randomized pace
  • Reusable content blocks & templates for the whole team
  • Scan joined Zalo groups to find potential customers

Safe bulk sending

Broadcast controls the send pace to reduce the risk of exceeding safe limits.

Sequences that run automatically

Multi-step sequences message on schedule without sales stepping in.

Shared content

Content blocks and templates reused across the team, inserted instantly with "/".

Watch a care sequence run in a live demo

Book a demo so the ZCRM team can set up a sample sequence and a broadcast campaign with your own data.