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ZCRM Mobile App

Take care of Zalo customersright on your phone

The ZCRM app for iOS and Android lets sales reply to customers across multiple Zalo accounts, check the customer profile, appointments and today's tasks, without opening a computer.

Book a demoSee the app screens
  • iOS 13.4+ and Android 7.0+
  • Shares the same data as ZCRM Web
Conversation list screen in the ZCRM Mobile AppOverview dashboard screen in the ZCRM Mobile App
Multiple Zalo accountsin one app

ZCRM Mobile App

Explore the features

Everything sales does daily on ZCRM Web is also on the phone: read and reply to customers, filter conversations, check profiles, send templates and product photos.

Role-based overview screen in ZCRM Mobile App

Overview by role

Sales sees today's own tasks, managers see team performance, based on account permissions.

Multi-account Zalo conversation list in ZCRM Mobile App

Multi-account conversations

See conversations from every managed Zalo account in one list.

Detailed chat screen for one conversation in ZCRM Mobile App

Full chat window

Read, send, recall, quote-reply and forward messages just like on the web version.

Support tools inside the chat window in ZCRM Mobile App

In-chat utilities

Insert photos, message blocks or create an appointment right from the chat, without leaving the screen.

Tag filter for the conversation list in ZCRM Mobile App

Conversation filters

Filter by unread, unanswered, account or tag to prioritize the customers who are waiting.

Detailed customer profile in ZCRM Mobile App

Customer profile

Lead score, stage, CRM tags, notes and the assigned owner all on one screen.

List of saved message blocks in ZCRM Mobile App

Message blocks

Pre-write introduction and pricing templates, and reuse them in the chat with a single tap.

Shared media library in ZCRM Mobile App

Shared media library

The whole team shares one product photo library, filterable by file type and personal or team scope.

Data sync

Two-way data sync between web and app

The app and the web version share the same ZCRM system. When sales updates something on the phone, managers see it instantly on the computer, and the other way around, with no double entry.

ZCRM Web

Unified inbox on ZCRM Web
  • Multi-account conversations
  • Customer profile
  • CRM & native Zalo tags
  • Notes & appointments
  • Message blocks
  • Media library
  • Lead score
  • Assigned owner

ZCRM Mobile

Customer detail menu in ZCRM Mobile App
Conversation list across multiple Zalo accounts

My tasks today

Today's task tiles on the overview screen

Never miss a message

Read messages even on a shaky connection, and know instantly when one arrives

Conversations are stored right on the phone, so opening the app shows them instantly. Once the connection returns, the app automatically catches up on missed messages and syncs in the background.

The overview screen splits into 3 views: my tasks, team management and system management, depending on the logged-in account's permissions.

  • Push notifications when a customer messages, even with the app closed
  • Filter conversations by unread, unanswered, account or tag
  • The overview screen splits into 3 views: my tasks, team management, system management
Detailed menu for one customer

CRM tags

CRM tags attached to a customer

360-degree customer profile

Know who the customer is before replying

Everything about a customer sits on one screen: lead score, stage, CRM tags merged from every account, internal notes, the assigned owner and the ad that brought the customer in.

Add or remove tags for several customers at once right from the customer list, and create a new appointment directly from the profile.

  • Add or remove tags for multiple customers at once from the customer list
  • Create an appointment right from the profile; view Today and Upcoming
  • Follow up on customers using the same flow as the web version
List of saved message blocks

Shared media library

Grid of product photos in the shared media library

Reply faster

Saved templates and a shared photo library for the whole team

Project introductions, price quotes and product photos are written once and reused by the whole team. Long-press any message being viewed to turn it into a new message block.

The media library filters by file type and personal or team scope, and a photo from the chat can be saved into it with a single action.

  • Message blocks support folders, tags and multiple content variants
  • Media library filterable by file type and personal or team scope
  • Save a photo from the chat into the library with a single action

Add an account by QR code

Log in a new Zalo account by scanning a QR code and see each account's connection status.

Reconnect a dropped account

An account that loses its session reconnects right in the app, syncing contacts and message history along with it.

Two-factor login

Protect the company account on a personal phone with an authenticator app or a backup code.

Explore other solutions

See ZCRM run with your own data

Book a demo so the ZCRM team can walk you through connecting Zalo accounts, distributing leads and using the mobile app with your sales team.

Book a demo