Omnichannel conversational CRM for Zalo
One platform for every Zalo account your sales team runsZCRM
Conversational CRM for businesses that sell through Zalo: run many personal Zalo accounts from one web workspace, with a mobile app to reply to customers anywhere.
ZCRM
Explore ZCRM features
Unified inbox, customer CRM, care automation, AI chatbot and reporting, on the web and in the mobile app.
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The challenge
The problem sales teams face selling through Zalo
When a sales team relies on multiple personal Zalo accounts, juggling several browsers or devices to watch each one wastes time and causes missed messages. Manual bulk actions (mass sending, rapid friend requests) also risk getting a Zalo account locked. On top of that, when a customer messages through different accounts, their data gets split across profiles, and managers lack real-time visibility into how the team is actually performing.
The solution
The solution: a unified inbox, CRM, and automation in one platform
ZCRM merges every personal Zalo account (and, on the Enterprise plan, Zalo OA, Facebook, Instagram, WhatsApp and webchat) into one inbox, with QR-code login and automatic reconnection when a session drops. Every customer, no matter which account they message through, is merged into a single CRM profile that moves through a 5-stage pipeline, with appointments, notes, and full interaction history. Anti-lock safeguards (daily message limits, randomized sending pace, channel health monitoring) help protect Zalo accounts the business has built up over time.
Everyday tools
What your sales team uses every day
Beyond the unified inbox, ZCRM includes a sales pipeline for tracking each deal stage, a Lead Pool that distributes leads fairly through a queue, bulk messaging and multi-step nurture sequences with controlled sending pace, an AI chatbot that answers customers around the clock, and a 6-module reporting suite for managers. The companion ZCRM mobile app lets sales reps reply to customers, view a 360° customer profile, and manage appointments right from their phone.
ZCRM Mobile
Work from anywhere on mobile
The ZCRM mobile app (iOS and Android) syncs directly with the web platform: multi-account Zalo conversations, customer profiles, appointments, ready-made message blocks, and a role-based dashboard (rep, team lead, or system admin). The app stores messages locally and syncs in the background, so content stays readable on a spotty connection, with push notifications so no customer message gets missed.
Who it's for
Who ZCRM is for
Businesses selling through Zalo with sales teams ranging from a few people to dozens, who need centralized management of multiple personal Zalo accounts; companies wanting to add Facebook, Instagram, WhatsApp, or webchat into the same inbox; and businesses that want to automate customer care (broadcasts, sequences, chatbots) while keeping the risk of Zalo account locks under control.
Why ZCRM
Safer Zalo operations, centralized customer data
Protect your Zalo accounts
Daily message caps, a randomized sending pace and channel health tracking reduce the risk of accounts being locked.
One profile per customer
Whichever account a customer messages, the conversation lands in one CRM profile with full history.
Work from your phone too
The iOS and Android app syncs directly with your web data.
Ready to bring every Zalo account into one place?
Explore the full feature set or contact us for advice on the right plan for your sales team's size.