AI Assistant & Chatbot

Reply to customers fasterwith AI right inside the chat

AI Assistant suggests replies and summarizes conversations right in the chat, while a Dify-powered chatbot can reply to customers around the clock using a script and knowledge base the business configures.

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AI suggests replies and summarizes conversations right in the chat
The chatbot is assigned per group or Zalo account, replying from a knowledge base

AI Assistant suggesting a reply in the chat

AI Assistant & Chatbot

Explore the features

From instant reply suggestions to an automated chatbot and knowledge base, AI in ZCRM supports both sales and customers.

AI Assistant suggesting a reply inside the chat — AI Assistant
Suggests replies and summarizes conversations right in the chat, so sales replies faster and more consistently.

List of chatbots configured in ZCRM — Chatbot list
Manage several different chatbots, each serving its own purpose.

Assigning a chatbot to a Zalo group chat — Assign bot to a group
Assign a chatbot to auto-reply in a specific group chat, using its own configuration.

Assigning a chatbot to a 1-to-1 Zalo account — Assign bot to an account
Assign a chatbot to auto-reply on a specific Zalo account in 1-to-1 chats.

Knowledge base used as the chatbot's answer source — Knowledge base
Upload company documents as the chatbot's answer source, so it doesn't give incorrect information.

List of frequently asked questions for the chatbot — Quick FAQ
Instantly answer repeated questions like pricing or opening hours without calling AI every time.

AI supports both sales and customers

AI works on two layers: suggesting to sales when needed, and replying to customers directly when possible, both grounded in data the business configures.

AI reply suggestions
Conversation summaries
Dify-powered chatbot
Bot assigned per group/account
Knowledge base
Instant FAQ
Bot data permissions
Bot access log

AI Assistant

Suggest replies and summarize conversations right in the chat

When a customer messages, AI Assistant suggests a ready reply right in the chat, so sales can use it or tweak it quickly instead of typing from scratch.

The business manages its own API keys and chooses an AI provider (Anthropic, OpenAI, Qwen, Kimi and more) to control cost without depending on a single vendor.

Suggests replies, summarizes conversations, analyzes sentiment
The business chooses its own AI provider and manages its own API key
Helps sales reply faster and more consistently

Assigning a chatbot to a specific group chat

Automated chatbot

Assign a chatbot per group or Zalo account

The chatbot runs through a Dify bridge and is assigned individually to a group chat or a Zalo account, auto-replying to customers using a script the business configures.

Bot data permissions (Bot RBAC) with an access log keep the bot restricted to exactly the data scope it's allowed to use.

Dify-powered chatbot assigned per group or Zalo account
Replies to customers around the clock using a configured script
Bot data permissions with an access log

Knowledge base & FAQ

The bot replies accurately using the business's own knowledge base

Upload company documents into the knowledge base as the chatbot's answer source, keeping it grounded in real information instead of guessing.

Quick FAQ handles repeated questions like pricing or opening hours instantly without calling AI every time, faster and cheaper.

Upload company documents as the chatbot's answer source
Quick FAQ answers instantly without calling AI
Keeps the bot from giving incorrect or made-up information

Instant reply suggestions

AI Assistant suggests a reply right in the chat as soon as a customer messages.

A chatbot that replies around the clock

Assign a bot per group or Zalo account to auto-reply outside working hours.

Replies grounded in real information

The knowledge base uses uploaded company documents as the bot's answer source.

Explore other solutions

See AI Assistant and the chatbot run with your own data

Book a demo so the ZCRM team can walk you through building a knowledge base and assigning a chatbot to your group or Zalo account.

Book a demo