Products
ZCRM Web & ZCRM App — one system, every channel
ZCRM Web runs in the browser for full management and operations; ZCRM App (iOS/Android) lets sales reply to customers and work the CRM right on their phone, synced to the same data.
Solution groups
Core feature groups
Each group covers a specific part of the job for a sales or support team selling on Zalo.
Full picture
Included no matter which group you need
Unified multi-channel inbox
Manage multiple personal Zalo accounts, Zalo OA, Facebook Messenger, Instagram, WhatsApp and webchat in one three-column chat, with a shared media library.
CRM & sales pipeline
Centralized customer profiles keyed on Zalo Global ID, a 5-stage pipeline, CRM tags, lead scoring, and automatic lead distribution (Lead Pool).
Marketing automation
Safe-paced friend-request targets, controlled bulk broadcasts, multi-step care sequences, and reusable message templates.
AI assistant
AI Assistant suggests replies and summarizes conversations; a Dify-powered chatbot assigned per group/account, backed by a knowledge base and FAQ so it doesn't make things up.
Reporting
6 report modules: executive overview, Zalo account health, sales & team, pipeline & lead pool, customer engagement, audit & system health — exportable to Excel for any date range.
Team & permissions
3 roles (Owner/Admin/Member), department-based RBAC, per-account permissions, customer phone number masking (Privacy PIN), and an audit log.
Integrations & API
Automatic lead capture from Facebook, Zalo Ads and TikTok Lead Ads; a public REST API, event webhooks, and Google Sheets/Zapier connections.
ZCRM App (iOS/Android)
Reply to customers, view a 360° profile, manage appointments and follow-ups, and draft message templates right from your phone — local-first, so you don't miss a message when the connection drops.
See ZCRM run on the exact channels you sell on
Tell us whether you sell on Zalo, Facebook, or a mix of channels — we'll point you to the feature group that matters most first.