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Key capabilities of ZCRM

Unified multi-channel inboxBring messages from 6 chat channels into one inbox for your whole sales team.

Multi-account Zalo & anti-banRun many Zalo accounts from one screen and watch each account's health.

ZCRM Mobile AppTake care of Zalo customers right on your phone, synced both ways with ZCRM Web.

Automatic lead distribution (Lead Pool)Assign new leads to sales through a fair queue, with a transparent log.

Lead scoring & customer careAutomatically score customers and track a 5-stage pipeline so sales prioritizes the right people.

Marketing automationSend bulk messages and run multi-step care sequences at a safe pace.

AI assistant & chatbotAI suggests replies and a chatbot auto-responds using the business's own knowledge base.

Ad lead captureLeads from Facebook, Zalo Ads and TikTok flow straight into the CRM, no Excel export needed.

Sales operations reportingA KPI dashboard and 6 reporting modules to track sales operations every day.

Customer data securityRole- and account-based permissions, phone masking and an audit log.

AI loyalty & automationBuild customer care workflows from a plain-language prompt.

Extended Zalo groupsManage every Zalo group your accounts have joined.

API & webhook integrationA public REST API and real-time webhooks to connect ZCRM to other systems.

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